Houston, USA: Web Hosting Tech Support

2008-01-14, 10:41AM CST

HostGator is Hiring qualified Technical Web Hosting support for all shifts!

Position: Technical Support Representative I

We are looking for people who want a career in customer service/technical support and who want to be the best in the webhosting industry. We currently have openings on day, night and graveyard shifts in our Houston, Texas location.

Job Description:

1. Front line support for Chats and Telephone calls

2. Troubleshoot any issues customer is having with his webhosting plan

3. Provides technical support for Level I escalation issues via helpdesk

4. Performs miscellaneous job-related duties as assigned

Required Skills:

* Excellent written and verbal skills in the English language to communicate effectively to clients

* Ability to work with a team and follow instruction from supervisors

* Outstanding customer service skills

* Must be dependable to be at work during assigned shifts

* Knowledge of FTP, DNS, Cpanel and WHM preferred

* Ability to multitask and meet specific goals set by supervisors

* Experience with documenting procedures

* Able to troubleshoot basic webhosting procedures

Please CLICK HERE TO APPLY.

Or

Email jobs@hostgator.com with a resume.

Location: Houston
Compensation: Discussed
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

PostingID: 538705774