2008-02-01, 11:37AM CST
Head of Store (HOS) Job Accountabilities
Summary
This position leads high volume Gap Inc. Outlet Store representing one of our four Gap Inc. Outlet brands: Gap, Old Navy, Banana Republic, and Gap Clearance Stores. The store produces an annual volume ranging from $2-20 million. In a standard location the Head of Store (HOS) is responsible for attracting, hiring, training and developing all levels of associates. They lead an average of 4 exempt and non-exempt positions. The HOS is responsible for implementing the individual store strategy in a manner consistent with Gap Inc.'s Purpose, Values and Behaviors. The HOS leads their team to meet net contribution goals, sales goals, customer service targets, and Operating and Human Resources objectives through motivation, inspiration and accountability. The HOS is accountable for professional representation of our brands within their locale, understanding our competitors and their operations as well as driving excellent tenant and community relationships.
Function / % of Total Time
Leadership and Employee Results (25%)
Holds Store team and self accountable to all Gap Inc. standards of performance and behavior.
Effectively sources, recruits, selects and on-boards all management and non-exempt store personnel.
Maintains optimal staffing levels to ensure business needs are obtained while promoting associate retention.
Promotes a high-quality store associate experience from on boarding through the associate life cycle.
Promotes maximum team and individual performance through consistent coaching and feedback. Drives in-store performance management processes.
Partners with District Manager to create individual development plans that support performance needs and career growth for self and direct reports.
Recognizes and rewards behaviors that are in alignment and support Gap Inc.s Purpose, Values and Behaviors to promote a high-performance team.
Recognizes escalated associate and customer situations and partners with District Manager for resolution.
Leverages Division of Responsibility assignments to appropriately enhance the general management skills of direct reports.
Builds effective relationships with cross-divisional and store-center partners.
Promotes store involvement in Outlets Community in Action program.
Business and Financial Results (25%)
Achieves all store financial, revenue and expense targets.
Monitors daily and weekly sales; analyzes reports to ensure monthly sales budget is achieved.
Consistently monitors and adjusts sales forecasts to ensure labor is utilized to optimize sales generation.
Ensures adherence to all Company policies relating to cash and media control.
Leads efforts to reduce in-store shrink activity through Loss Prevention education, awareness and compliance.
Provides feedback to District Manager on cost effectiveness and service levels of outside vendors.
Management and Operating Results (25%)
Establishes and prioritizes store business goals in partnership with District Manager.
Drives store team to achieve all business goals.
Executes successful in-store implementation and sustainability of Gap Inc. Outlet initiatives.
Maintains the highest level of all Divisional store standards and processes.
Models and manages effective supervision to drive sales while maintaining exceptional customer service and store standards.
Drives maximum associate productivity to achieve desired results and to manage workload.
Reviews and approves associate schedule to ensure maximum sales floor coverage during key business times.
Provides feedback to District Manager on success of Divisional field initiatives.
Customer and Market Results (15%)
Communicates consumer feedback and in-store trends to District Manager to drive growth opportunities.
Identifies and communicates market and center insights to District Manager.
Executes and monitors the internal and external customer experience within the store environment using the Divisional strategy.
Leads implementation of product placement, marketing and promotional strategies as established by the Division.
Administrative (10%)
Responds to all Company, Divisional, and District communication in a timely manner.
Ensures compliance to all Federal, State, and Gap Inc. employment requirements.
Performs and delegates administrative duties as required.
Occasional overnight travel required (2-3x per year).
- Location: Houston Premium Outlet
- Compensation: TBD
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 559514705
|
It is ok to contact this poster with commercial interests.
4 hits
|
