Houston, USA: Phone Counselor - split shift/degree required

2008-01-14, 10:29AM CST

Position is full time M - W 2:45p - 11:15p and S/S 9:45a - 6:15p. There is a possibility the position may become all evenings in the future based on changing call volume. The MHMRA HelpLine is the first contact and representation of MHMRA by phone to the public, consumers and providers. We answer all calls coming into MHMRA's main phone numbers 24 hours a day/365 days a year. We help direct calls relating to the administration of our services; provide information about our services; conduct crisis intervention, suicide assessments and intervention; provide community referrals when appropriate; and give telephone support to callers. Over 160 hours of training provided in Customer Service, Crisis Intervention, Mental Health Issues, Mental Retardation Issues, Listening Skills, and Assessing for Risk of suicide and violence. All candidates must have a four year college degree in a social science like psychology, social work, or sociology or at least 24 hours in social science coursework which can be backed up by an official school transcript. Bilingual Spanish candidates preferred.

Location: SW Houston
Compensation: $32,700
This is at a non-profit organization.
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